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Your booking is subject to our standard terms
and conditions listed below, including the assumption of risks inherent
in any chosen activities, equipment and/or supplies.
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| Booking
Confirmation and Payment |
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To confirm
a booking, reservation or order, you must pay a deposit
of 10% of the value of the goods and/or services. We will send
you a booking receipt confirming your order, showing the balance due
on your account |
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To complete
your booking, reservation or order, you must pay the balance
due on your account at least seven days before the tour or
required date |
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To collect
hire equipment, you must pay a security deposit
of $100 on the day of hire, fully refundable on return of the
equipment in good working order (see below under hire equipment) |
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To secure
an extra pick up trip if you are an independent walker delayed at
the end of your trip by an unforseen delay
(see below under transport services) we will charge you a surcharge
of 50% of the fare for that trip. We will ask you to provide
your credit card details in advance to cover this possibility |
We accept all forms of payment and have listed the
options on our booking forms.
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Our
Cancellation Policy
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Sometimes we must cancel
a scheduled tour or accommodation booking because of conditions beyond
our control (severe weather, impassable roads, bushfires). We reserve
the right to cancel a booking without notice, and if we can't find an
alternative tour or booking to suit you, we will promptly refund your
payment in full.
We will not be responsible for any consequential losses arising from a
cancellation. Note that we recommend you purchase flexible flight tickets
and travel insurance to allow for any unforseen circumstances.
If you cancel a confirmed booking, we will
refund your payment in full if we are able to fill your booking. If not,
we will refund your payment after deducting an administration fee based
on the following table:
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Cancellation Notice (days)
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Administration Fee
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< 7
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full cost
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7 - 14
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25% of cost
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15 - 30
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15% of cost
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> 30
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nil
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Guided
Tours
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Client numbers minimum/maximum: Day Tours - 1/13; Multi-day Tours –
3/10.
Each tour is accompanied by either one guide (Day Tours) or at least two
guides (Multi-day Tours)
Our guided tours include:
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free transfer from Hobart Airport or City
the day before the tour to our Base Camp Tasmania (BCT) at Glenfern,
and free transfer to Hobart Airport or the City the day after the
tour from BCT |
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free accommodation at BCT on the night
before and the last night of your tour, with a continental breakfast
each morning and a home-cooked meal each evening |
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all protective hiking clothing (waterproof
jacket and overpants, fleece jacket, gaiters and gloves) |
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sleeping bag and liner, sleeping mat and
rucksack |
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tasty and nutritious food for the track
prepared by our guides |
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roomy two-person tents |
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professional guidance and leadership
from our friendly and knowledgeable guides |
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Transport
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The minimum number of passengers is two.
If we make an extra pickup trip without
passengers (see Unforseen delays below), we will charge you a surcharge
of 50% of the fare for the trip. We will ask you to provide your credit
card details in advance to cover this possibility.
We have allowed for a brief stop en route at a public convenience on
journeys greater than two hours – additional unscheduled stops will
attract a charge of $25/hour or part thereof (including GST) to cover
our driver’s wages. Airport parking fees are not included in our fares
and are payable by our clients.
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Unforseen Delays
We recognise that bushwalkers may
experience unforseen delays on the track and may not arrive at their end-point
by the prearranged time.
If there are delays, this is our standard operating procedure:
We will:
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arrive at the agreed pickup point at the
agreed time (subject to any unforseen delays we might also encounter
en route, for example, roadworks, accidents, etc) |
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wait a further hour
for the bushwalkers if they are not at the pickup point before returning
to BCT without them |
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leave a message at
the Walkers' Registration Point advising of our expected return time
the next day |
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return the following
day as soon as possible after fulfilling prior booking commitments
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contact emergency
services on the bushwalkers' behalf if the bushwalkers have still
failed to arrive at the pickup point, and there is no apparent reason
for their delay. Before departure bushwalkers should provide us with
a Trip Intention Form to assist emergency services. |
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Hire
Equipment
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We have listed detailed equipment specifications under Hire Equipment
to assist in your selection, and our hire conditions are:
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the hire period includes the pick-up day, but excludes
the return day (if the equipment is returned by 10am on that day)
and charges are calculated accordingly |
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we require a security deposit of $100 payable on
the day of hire, refundable in full if the equipment is returned in
good working order |
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you agree to pay for any shortages or items damaged
through misuse at our current replacement price for the article |
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you must satisfy yourself that the equipment you select
is suitable for its intended use (which is outside our control) |
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we supply the equipment in good faith, but make no
warranties about its condition or suitability, and we will not be
responsible for any consequential losses arising from its use |
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| Sundry
Supplies |
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Our conditions of supply are:
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you must satisfy yourself that a sundry item you purchase
is suitable for its intended use (which is outside our control) |
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we supply sundry items in good faith, but make no
warranties about their condition or suitability, and we will not be
responsible for any consequential losses arising from their use |
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