TERMS AND CONDITIONS
Your booking is subject to our standard terms and conditions listed below, including the assumption of risks inherent in any chosen activities, equipment and/or supplies.
Booking Confirmation and Payment
- To confirm a booking, reservation or order, you must pay a deposit of 25% of the value of the goods and/or services. We will send you a booking receipt confirming your order, showing the balance due on your account.
- To complete your booking, reservation or order, you must pay the balance due on your account at least seven days before the tour or required date.
- To collect hire equipment, you must pay a security deposit of $100 on the day of hire, fully refundable on return of the equipment in good working order (see below under hire equipment)
- To secure an extra pick up trip if you are an independent walker delayed at the end of your trip by an unforeseen delay (see below under transport services) we will charge you a surcharge of 75% of the minimum cost for that trip. We will ask you to provide your credit card details in advance to cover this possibility.
We accept all forms of payment and have listed the options on our booking platform.
Our Cancellation Policy
Sometimes we must cancel a scheduled tour or accommodation booking because of conditions beyond our control (severe weather, impassable roads, bushfires). We reserve the right to cancel a booking without notice, and if we can’t find an alternative tour or booking to suit you, we will promptly refund your payment in full. We will not be responsible for any consequential losses arising from a cancellation.
If you cancel a booking we will refund your payment after deducting an administration fee based on the following table:
| Cancellation Notice (days) | Administration Fee |
|
< 7
|
full cost (less booking and card fees)
|
|
7 – 30
|
25% of cost (less booking and card fees)
|
|
> 30
|
nil
|
Note:
• Please note all booking and card fees are non-refundable
• That we will construe a failure to turn up at the pre-arranged time or place for your tour/trip as a cancellation and will apply the above administration fee
Bag Storage Policy
Guests
Overview: We can provide, secure storage of bags whilst you enjoy your walk in the wilderness.
We do ask that each bag is clearly labelled as per this policy.
Cost:
Small and medium back packs (under 8kg) $2.50 per bag/per day
Larger bags and suitcases (over 8 kg) $8.00 per bag/per day
Bag labelling procedure: If you leave any bags with us for collection, please clearly label all bags with your group leader’s name/booking name, mobile number, where we meet you with them (including the date to be returned) and the bag numbers (e.g. 1/5, 2/5, 3/5 etc).
Example:
Name: Alex Smith
Pick up location: Lake St Clair (1/1/2020)
Mobile: 0458948756
Bag Number: #1/4
Incorrectly labelled bags: If you fail to label your bags pre trip and our drivers are left with the responsibility, you will attract a $5.00 fee per bag, along with any cost rendered to return bags to you (freight or transport costs).
Par Avion Customers: We will also happily collect bags from Par Avion, however you MUST email us to tell us once the bag is at Par Avion for ready collection. Failure to do so may result in your bags not being collected, in this instance no refunds for bag storage will be given and rides back to Hobart (from Par Avion) will be changed if requested.
Guided Tours
Client numbers maximum:
Day Tours – max 13
Multi-day Tours – max 10
Each single day tour is accompanied by one guide. Each multi-day tour is accompanied by at least two guides, however, if you are an independent walking group only needing the services of an Eco-interpreter, one guide may accompany you.
Our guided tours include:
- free transfer from Hobart Airport or City the day before the tour to our Base Camp Tasmania at Glenfern, and free transfer to Hobart Airport or the City the day after the tour from Base Camp Tasmania
- free accommodation at Base Camp Tasmania on the night before and the last night of your tour, with a continental breakfast each morning and a home-cooked meal each evening
- all protective hiking clothing (waterproof jacket and overpants, fleece jacket, gaiters and gloves)
- sleeping bag and liner, sleeping mat and rucksack
- tasty and nutritious food for the track prepared by our guides
- roomy two-person tents
- professional guidance and leadership from our friendly and knowledgeable guides
Click here for a complete list of inclusions for our tours.
Hiking Equipment Hire
We have listed detailed equipment specifications under Hire Equipment to assist in your selection, and our hire conditions are:
- the hire period includes the pick-up day, but excludes the return day (if the equipment is returned by 10am on that day) and we calculate charges accordingly
- we require a security deposit of $100 payable on the day of hire, refundable in full if the equipment is returned in good working order
- we require a security deposit of $100 payable on the day of hire, refundable in full if the equipment is returned in good working order
- you must satisfy yourself that the equipment you select is suitable for its intended use (which is outside our control)
- we supply the equipment in good faith, but make no warranties about its condition or suitability, and we will not be responsible for any consequential losses arising from its use
Hiking Products for Sale
Our conditions of supply are:
- you must satisfy yourself that a sundry item you purchase is suitable for its intended use (which is outside our control)
- we supply sundry items in good faith, but make no warranties about their condition or suitability, and we will not be responsible for any consequential losses arising from their use
If you have any questions about any of our terms and conditions, please do not hesitate to contact us on 1300 882 293
